Degraded O365 job performance
Identified - The issue has been identified and a fix is being implemented.
Oct 05, 2026 - 10:43 UTC
Investigating - We are currently experiencing degraded performance affecting some Office 365 backup jobs. Our team is actively working to resolve the issue. We appreciate your patience and will provide updates as they become available.
Oct 05, 2026 - 05:21 UTC
Exchange Online Backup Failures (Forbidden Errors)
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:15 UTC
Web Portal Operational
Australia East Operational
REST API Operational
East US2 Operational
Reports Operational
Australia East Operational
Usage & Metering Operational
Australia East Operational
Active Directory Operational
Australia East Operational
Dynamics 365 Operational
Australia East Operational
Database Operational
Australia East Operational
Endpoint Operational
Australia East Operational
File & Object Operational
Australia East Operational
Office 365 Degraded Performance
Australia East Degraded Performance
SalesForce Operational
Australia East Operational
VM & Kubernetes Operational
Australia East Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Scheduled maintenance Oct 6, 2026 17:00-18:30 UTC

We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Posted on Oct 03, 2026 - 08:02 UTC

Oct 6, 2026

No incidents reported today.

Oct 5, 2026

Unresolved incident: Degraded O365 job performance.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Weekly Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Sep 26, 08:02 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Okta Logins
Resolved - This incident has been resolved.
Sep 23, 20:57 UTC
Investigating - We are currently investigating a reported issue affecting authentication through Okta login. Our team is actively working to determine the scope and cause of the issue. We will provide additional updates as more information becomes available.
Sep 23, 17:44 UTC

Sep 22, 2026

Weekly Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Sep 19, 08:01 UTC
Onedrive Backup Discrepancies
Resolved - This incident has been resolved.
Sep 22, 15:50 UTC
Investigating - We are aware of an issue affecting Microsoft OneDrive backup operations, resulting in an increased number of failed backup items for some customers. Our engineering team is actively investigating the issue and working to determine the root cause. We will continue to provide updates as we learn more.
Sep 17, 14:55 UTC
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