Monitoring - The issue has been resolved, and backup jobs are now running as expected. Our team is actively monitoring the environment to ensure continued stability.
Thank you for your patience.
Sep 08, 2026 - 07:04 UTC
Thank you for your patience.
Sep 08, 2026 - 07:04 UTC
Investigating - We are currently investigating an issue affecting job execution performance due to a problem with one of the access nodes. Our engineering team is actively working to identify the root cause and restore normal operations as quickly as possible.
We apologise for any inconvenience and appreciate your patience while we work to resolve this issue.
Sep 08, 2026 - 04:54 UTC
We apologise for any inconvenience and appreciate your patience while we work to resolve this issue.
Sep 08, 2026 - 04:54 UTC
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:15 UTC
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:15 UTC
Web Portal
Operational
Australia East
Operational
REST API
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East US2
Operational
Reports
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Australia East
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Usage & Metering
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Australia East
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Active Directory
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Dynamics 365
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Database
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Endpoint
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Office 365
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SalesForce
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VM & Kubernetes
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Degraded Performance
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Major Outage
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